Hawaii Volcano Tours™ 
Frequently Asked Questions

Why select Hawaii Volcano Tours™? 

We cater to the discriminating traveler looking for an upscale experience. We are not the cheapest – but we are the best! We are sure you will be very happy with the quality of our tours and our guides!

What sets sets us apart from other tour operations?

What you won't experience with Hawaii Volcano Tours™: 
At HVT we don't pack you into a crowded van or a large bus. (That's just not the way we want you to experience our beautiful island!) 

What you will experience with Hawaii Volcano Tours™:
We provide a memorable adventure for a maximum of 6-7 guests in a comfortable, well-appointed 4 wheel drive SUV. Larger special groups can be accommodated in a special tour van.

 Why travel "coach" when you can enjoy "first class?"   Relax, unwind and enjoy the tour - you're on "Hawaiian Time" now!!

Additionally, we offer pick-up and drop-off at your hotel, airport, cruise ship and guarantee that you will not go hungry! 

Do we need to make reservations in advance? 

Advance reservations are always recommended.  A reservation at least 2 weeks prior to your desired tour date is strongly suggested. 

Can I call the day before and get on a tour once we are on the Big Island? 

Yes, although your tour of choice may be sold out, please call us! We will do our best to accommodate you. For “last minute reservations”, payment is accepted in full via credit card, cash or traveler’s check only (no personal checks.) Additionally, if paying by cash or traveler’s check please have exact change as your guide carries a minimal amount of cash! 

How can I pay? 

Please see our Reservation and Payment pages. Use your credit card to pay on-line - we accept MasterCard, Visa, American Express, and Discover. 

What is required to make a reservation?

Please see our Reservation Page

Where will we be picked up for the tour? 

Generally you will picked up at your hotel, airport or or cruise ship. We will contact you to arrange a pickup time. When you arrive on the Big Island please check-in with us at 966-6620  to confirm your pickup time. 

What is your cancellation policy? 

Please understand that a reservation guarantees seating for you and your companions. In the event of cancellation it may not be possible for us to fill those seats on short notice. We ask that if you must cancel please provide as much notice as possible. Cancellations with less that 24 hours notice are charged 100% of tour price. Cancellations made between 1 and 7 days from the reserved date will forfeit 50%.

Can I have an exclusive tour for just myself and my family? 

Yes - we provide both private Charter and exclusive Custom Tour services – for that special experience please check out our Tours Page, email us at info@lavatours.com, or call 1-808-966-6620 or 1-808-989-1352. 

Tell me about the food served on the tour? 

We serve delicious fare prepared by well-known local eateries When possible we serve Hawaiian- made and grown products. On our tours you will be served an exceptionally crafted entree or gourmet sandwich complemented by a choice of beverages, snacks and dessert.   At Hawaii Volcano Tours™ we guarantee you will not go hungry! 

What happens if it rains? 

Your tour goes rain or shine and we always carry rain gear for our guests. We only cancel when weather makes transportation hazardous or severe natural events result in the closure of an attraction. In the unlikely event that a tour is canceled by HVT you will receive a full refund. 

What should we wear? 

Please see the tour-specific information provided on the Checklist Page.  If you have any further questions please contact us at info@lavatours.com.

How many people go on a tour? 

For your comfort and enjoyment we accommodate a maximum of 7 people. Special arrangements can be made for larger groups though- please call  808-966-6620, or email us at info@lavatours.com to discuss your special needs! 

What about young children? 

For safety and health reason children are not recommended on certain tours. Please read your tour description for further details. Additionally, we do not normally have accommodations for child seats or child carriers in our vehicles. Special arrangements can be made for larger groups - please call or email us at info@lavatours.com to discuss your special needs! 

I still have some questions - How do I contact Hawaii Volcano Tours™? 

By email:  info@lavatours.com

808-966-6620 or 808-989-1352
on the Big Island (1-808-966-6620 from other Hawaiian islands)
By mail:  Hawaii Volcano Tours™ P O Box 1228 Pahoa, Hawaii 96778